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Refund Policy

1. Order Cancellation & Refund Window (Strict 1-Hour Policy)

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You may cancel your order and request a full refund within 1 hour of placing your order.

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Why Only 1 Hour?

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To ensure maximum freshness, our products are packed fresh upon order confirmation and immediately dispatched to our primary logistics hub in Shimla for swift transport across the country.

Once your order enters the packaging and immediate transport pipeline to our Shimla main hub, the process cannot be halted or reversed. Therefore, we are unable to accept cancellation or refund requests made after 1 hour of order placement.

 

2. How to Request a Cancellation Within 1 Hour

If you need to cancel your order within the 1-hour timeframe, please act quickly by contacting us through the following channels:

  • Email: explore.himalayanharvest.shop

Please include your Order ID and the reason for cancellation in your message.

If approved within the 1-hour window, your refund will be processed back to your original payment method within 5–7 business days.

 

3. Refunds for Damaged, Defective, or Incorrect Products

While we do not offer refunds for cancellations made after 1 hour, we stand by the quality of our shipments. If your package arrives damaged, spoiled, or with incorrect items, we will gladly resolve the issue.

 

Conditions for Replacement or Refund upon Delivery:

  1. Report Issue Promptly: You must notify us within 24 hours of delivery.

  2. Provide Proof: Please send clear photos/videos of the package, shipping label, and the damaged or incorrect item to explore.himalayanharvest.shop.

  3. Verification: Once our team verifies the issue, we will issue a replacement or initiate a refund for the affected item.

 

4. Non-Refundable Situations

Refunds or replacements will not be granted in the following scenarios:

  • Cancellation requests submitted after 1 hour of placing the order (due to dispatch to the Shimla logistics hub).

  • Orders marked as delivered by the courier where the delivery address provided was incorrect or incomplete.

  • Refusal or failure to accept the delivery at the provided address.

  • Minor natural variations in taste, color, or appearance inherent to raw and organic Himalayan farm products.

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